Terms of service
Last updated: [10-12-2025]
Introduction
These Terms & Conditions govern your access and use of the HeenasHaven website. By using our site, you agree to comply with these terms.
Use of Website
You agree not to engage in any fraudulent, harmful, or illegal activity while using our website.
We reserve the right to refuse service to anyone for misuse or suspicious activity.
Product Information
We strive for accuracy in product descriptions, pricing, and images. However, slight variations may occur.
Prices and availability may change without notice.
Orders & Acceptance
Placing an order does not guarantee acceptance. We may cancel or refuse an order due to:
- Product unavailability
- Payment issues
- Incorrect pricing
- Suspected fraudulent activity
If an order is cancelled, you will receive a full refund.
Payments
You must provide accurate billing information and authorize the payment method used at checkout.
We are not responsible for delays caused by payment processors.
Shipping
Shipping timelines and service details are outlined in our Shipping Policy.
Delivery delays may occur due to couriers, weather, or high-demand periods.
Returns & Refunds
All returns, exchanges, and refund processes follow our Return & Refund Policy.
Intellectual Property
All site content, logos, text, images, and graphics belong to HeenasHaven or our service partners.
Unauthorized copying, reproduction, or misuse is prohibited.
Liability Limitation
- HeenasHaven is not liable for:
- Misuse of products
- Damages after delivery
- Loss due to delays, website downtime, or technical issues
- Indirect or incidental damages to the fullest extent permitted by law
Changes to Terms
We may update these Terms & Conditions at any time. Updates will be reflected on this page.
Contact Information
For inquiries regarding these terms, contact:
Email: info@heenashaven.com
Phone: +971524243693
Address: Ras Al Khor Road, Ras Al Khor Industrial Area 2, Dubai, United Arab Emirates